Terms & Conditions

1. Introduction

Welcome to AurumFlow ("we," "our," or "us"). These Terms & Conditions ("Terms") govern how you may use our plumbing services and the website at fixwater.club (the "Service") operated by AurumFlow.

By booking a service or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

2. Service Overview

AurumFlow offers premium plumbing services, including but not limited to:

• Emergency plumbing repairs
• Bathroom and kitchen renovations
• Commercial plumbing solutions
• Turnkey plumbing projects
• Maintenance and inspection services

All services depend on availability and site conditions. We reserve the right to modify or discontinue services at any time.

3. Booking and Reservations

3.1 Booking Process

To reserve a service, you must:

• Be at least 18 years old
• Provide accurate and complete information
• Agree to these Terms & Conditions
• Grant access to the property at scheduled times

3.2 Confirmation

Your service booking is confirmed only after we issue written confirmation. We reserve the right to refuse service at our discretion.

3.3 Availability

All services depend on technician availability and site accessibility. We will make reasonable efforts to accommodate your preferred dates and times.

4. Payment Terms

4.1 Pricing

All prices are quoted in £ and include applicable taxes unless noted otherwise. Prices may change without notice.

4.2 Payment Schedule

• Emergency services: Payment due upon completion
• Projects over £1,000: 50% deposit due at booking
• Balance: Due upon project completion
• Additional charges (if any): Due upon completion

4.3 Payment Methods

We accept major credit cards, bank transfers, and certified checks. Payment processing is handled through secure, encrypted systems.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• More than 48 hours before service: Full refund of deposit
• 24-48 hours before service: 50% refund of deposit
• Less than 24 hours before service: No refund of deposit
• Emergency service cancellations: £100 cancellation fee

5.2 Emergency Service Guarantee

For emergency services, we guarantee a response within 2 hours. If we cannot meet this guarantee due to unforeseen circumstances, we will:

• Provide a 20% discount on the service call
• Prioritize your service for the next available slot

5.3 Project Delays

In the event of project delays caused by unforeseen site conditions or material availability, we will communicate revised timelines and adjust schedules accordingly.

6. Safety and Site Conduct

6.1 Safety Requirements

All property owners must:

• Provide safe and clear access to work areas
• Disclose any hazardous materials or conditions
• Keep children and pets away from work areas
• Follow technician safety instructions

6.2 Site Preparation

Customers are responsible for:

• Clearing work areas of personal belongings
• Providing adequate working space
• Securing pets during service hours
• Informing neighbors about scheduled work

6.3 Conduct

Customers must provide a safe working environment. We reserve the right to suspend services if site conditions pose safety risks to our technicians or the property.

7. Liability and Insurance

7.1 Our Liability

Our liability is limited to the amount paid for your service. We are not responsible for:

• Pre-existing plumbing conditions
• Damage caused by hidden defects
• Consequence damages from service interruptions
• Issues arising from improper maintenance

7.2 Insurance Coverage

We maintain comprehensive liability coverage for our work and operations. Customers are responsible for their own property insurance.

7.3 Warranty

We provide warranties on workmanship as outlined in your service agreement. Manufacturer warranties apply to materials and fixtures.

8. Modifications and Project Changes

We reserve the right to modify project plans based on site conditions, building code requirements, or material availability. Changes will be communicated and approved before implementation.

9. Force Majeure

We are not liable for delays, cancellations, or modifications caused by circumstances beyond our control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Government regulations
• Utility service interruptions
• Material supply chain disruptions

10. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

11. Intellectual Property

All content on our website, including text, graphics, logos, and images, is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

12. Governing Law

These Terms are governed by the laws applicable in United Kingdom. Any disputes shall be resolved in the courts located in London, United Kingdom.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated revision date. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these Terms & Conditions, please contact us at: